Job Description

This Customer Service Representative position is a full-time - days - working in the Business Office Located at  6180 N. Corona Road - Northwest Medical Center.

Summary: Handles customers' inquires in a professional manner.  Demonstrates excellent customer service skills for internal and external customers with dignity and respect.  Able to diffuse problems and alert Coordinator/Manager of potential issues.  Accepts responsibility  and maintains confidentiality. Handles calls and walk ins professionally with dignity and respect.  Responds to telephone inquiries within (24) hours of the following scheduled work day in a manner that addresses the needs of the caller. Obtains all required billing information and completes all system modification required to ensure accurate billing on accts. Completes incoming correspondence - to include, calling the customer, documenting  and resolution. Clearly documents - conversation with internal /external customer and action taken on accounts.


Northwest Medical Center is comprised of a 300-bed  hospital, four urgent care facilities, a freestanding emergency center and a large physician group, offering you a variety of settings in which to work.  Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees.  It strives to provide a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, Northwest is a great place to work.  NMC is accredited by The Joint Commission and is an equal opportunity employer:  race, gender, disability and Veteran status, and VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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