Job Description

This Technical Systems Support Specialist I position is Monday through Friday -  FT - Days - in the IS department at Northwest Medical Center

Summary:  Responsible for supporting  computer hardware, peripherals, software applications, and operating system needs.  Provides basic support on servers and networks.  Answers help desk phones and performs ticket intake as well as tier 1 troubleshooting. Works with vendors for repair of equipment and/or coordinates arrival of vendor technician for on-site repair as necessary. Configures and installs appropriate/licensed applications/software on computers per department protocols and instructions. Facilitates issue resolution with corporate IT. Maintains a working knowledge of servers and networking equipment installed at Northwest Medical Center facilities.  Provides basic support for servers and the network and maintains and awareness of proper escalation protocols for problem resolution.        



Northwest Medical Center is a 300-bed hospital offering a full range of healthcare services including emergency services, accredited chest pain and heart failure programs, neurology and neurosurgery, outpatient imaging, a nationally accredited surgical weight loss program, total joint program, spine program and stroke center (recognized with Gold Seal designations by The Joint Commission), robotic surgery, GI lab, a free-standing women’s center, inpatient rehabilitation facility, wound care center, five urgent care facilities, and three ambulatory surgery centers. NMC also has several affiliated physician practices including Northwest Allied Physicians offering primary care and a wide range of specialists, Desert Cardiology of Tucson, Heart Center of Southern Arizona and Northwest Heart & Vascular.  NMC is accredited by The Joint Commission and is an equal opportunity employer:  race, gender, disability and Veteran status, and VEVRAA Federal Contractor – priority referral Protected Veterans requested.



Application Instructions

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