Job: Customer Service Representative - FT - Days

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Job Description

Northwest Medical Center is a 300-bed hospital offering a full range of healthcare services including emergency services, accredited chest pain and heart failure programs, neurology and neurosurgery, outpatient imaging, a nationally accredited surgical weight loss program, total joint program, spine program and stroke center (recognized with Gold Seal designations by The Joint Commission), robotic surgery, GI lab, a free-standing women’s center, inpatient rehabilitation facility, wound care center, five urgent care facilities, and three ambulatory surgery centers. NMC also has several affiliated physician practices including Northwest Allied Physicians offering primary care and a wide range of specialists, Desert Cardiology of Tucson, Heart Center of Southern Arizona and Northwest Heart & Vascular.  NMC is accredited by The Joint Commission and is an equal opportunity employer:  race, gender, disability and Veteran status, and VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Handles customers'inquires in a professional manner. Demonstrates excellent customer service skills for internal and externalcustomers with dignity and respect.  Ableto diffuse problems and alert management of potential issues.  Accepts responsibility and maintainsconfidentiality.

Handles calls andwalk-ins professionally with dignity and respect. Obtains all required billinginformation and completes all system modifications required to ensure accuratebilling on accounts. Submits prompt pay and courtesy adjustments accurately andtimely. Clearly documents conversation with internal/external customers andactions taken on accounts. Efficient in collecting patient balances.  Performs routine assignments independentlyand diffuses difficult situations without management intervention. Identifiespotential issues, researches and refers to management when necessary. Maintainscurrent knowledge of department standards/requirements through participation ineducation programs, in-service meetings and department communications.  Timely, reads and takes appropriate actionwith any and all communications received. Team oriented, flexible in work habits and assists co-workers to achievea common goal.  Accepts responsibilityand maintains confidentiality. Assists Patient Access Representative, cashierand discharge office with patient registrations, estimates and up frontcollections.  Adheres to facility POSCollection guidelines, which includes but is not limited to proper cashieringprocedures and documentation requirements. Demonstrates proficiency at hospitalwide and/or department specific computer software and technology.


Education: High School diploma/GED preferred orequivalent years of experience required.

Experience: Two (2) years Hospital/PhysicianBusiness office experience to include knowledge of collection and EOBprocessing.

Skills: Answer telephones, balance figures,compile statistics, compose letters/memos, data entry, develop officeprocedures, maintain filing system and logs research.


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